Frequently Asked Questions
WHO IS MY COMMUNITY MANAGER?
The difference in our service comes from having a dedicated property management team, whose goal is to deliver an exceptional customer service experience to our residents. Deirdre Sands, your Community Manager, and her team will be with you from the start of your leasing journey and throughout the duration of your tenancy.
HOW DO I RESERVE AN APARTMENT?
There will then be a one-off, non-refundable holding commitment per apartment required at commitment stage. This amount is refundable if you no longer wish to proceed with the application within 72 hours of making the payment.
The holding commitment is also refundable if you made your decision based on a virtual viewing and you later change your mind within 24 hours following an in-person viewing.
WHAT IS THE MINIMUM AND MAXIMUM LENGTH OF CONTRACT?
We offer flexible lease terms from 6 months up to 3 years. Prior to the end of your tenancy your Property Manager will be in touch to discuss available renewal options with you should you wish to continue living with us.
I AM A STUDENT, CAN I RENT AN APARTMENT?
Absolutely, we welcome all individuals over 18 to apply for one of our apartments, however, students may be required to pay some rent in advance. These terms can be discussed and decided with our team, when securing the property.
WHEN IS RENT DUE?
Rent is due on the 1st of each month, if rent in advance has been agreed then your rent will be due in line with the payment schedule set out in your tenancy agreement.
WHAT IS THE MOVE-IN PROCESS?
Once the application process is complete, your tenancy agreement is signed, and the funds received, we will then arrange with you a convenient time to meet with you on the day of your move-in to hand over keys, complete a home induction, and help you settle into your new home.
IS THERE PARKING?
We have limited car parking spaces available for an additional cost of €150 per car per month. To rent a parking space, please speak to your property manager. All cars must be registered. When using parking, please properly adhere to all signage located in the street and do not attempt to park in a space allocated to another resident. Any disregard for these rules puts the car owner at risk of a fine.
IS THERE HELP 24/7?
While living in one of our apartments, you will benefit from services onsite to respond to any maintenance issues within the block. Your maintenance and management team are also on hand to respond to any emergency such as flooding, power outages or fire. More information on what is considered an emergency, and who to contact out of hours when the front desk is not manned can be found in your resident handbook provided on the day of move-in.
DO YOU ACCEPT PETS?
Yes, we love them! There is a monthly pet rent of €75 per pet, which contributes to the additional communal cleaning and maintenance required. There are some breed restrictions in place, so please contact us for full details.
HOW DO I VIEW AN APARTMENT?
We are open for in-person tours, by appointment only between 9am - 5pm Monday-Fri
DO I HAVE TO PAY FOR A CLEANER WHEN MOVING OUT?
We aim for the highest standard of service and quality of product; therefore, we ask that our residents maintain their homes in good condition and leave the property in the same state and condition in which it was received in order to avoid cleaning fees at move-out. Should you have any queries, require any assistance or recommendations of local cleaners our team will be happy to help.
DEPOSIT AND PAYMENTS
Once all the required document have been received, we will be in touch to confirm the next steps in reviewing and signing your Tenancy Agreement. You will then be asked to pay your deposit, and your first rental payment. Future rent payments will be due on the 1st of each month thereafter.
HOW LONG IS THE BOOKING PROCESS?
The process is mainly dependent on how swiftly you are able to complete the online application form. However, the process normally takes around 3-5 business days.
HOW DO I GET MY DEPOSIT BACK?
Your deposit is refundable at the end of your tenancy. We process the return of your deposit within 14 days after agreeing with you on charges applied to damages, if any, excluding fair wear and tear.
WHAT PAYMENT METHOD CAN I USE?
Your holding commitment, deposit and first rental payment can be paid via bank transfer into the account information with which we provide you at the time of application. Monthly rental payments can only be paid by Bank to Bank transfer.
WILL MY RENT INCREASE DURING MY TENANCY?
Your rent will not increase within the initial term of your tenancy. Prior to the end of your tenancy your Property Manager will contact you to discuss a renewal. The rates will be discussed at this time.
DO I HAVE TO PAY FOR AN INVENTORY?
It is part of our service to provide you with a comprehensive inventory of the property on the day of your move-in without any additional charge.
HOW MUCH IS THE DEPOSIT?
There is an initial €45 application fee. There is a €400 commitment fee which forms part of your deposit payable when you reserve your apartment.
The following deposits are required depending on the apartment type; 1 Bedroom €2300; 2 Bedroom €2795; 3 Bedroom €3300. Your deposit is payable prior to the start of your tenancy. The deposit covers any damages to the apartment and/or furnishings that may occur during your tenancy. For our deposit alternative please refer to the relevant FAQ or speak to a member of our team to find out more.
TENANT REFERENCING CHECKS
Once you've paid the holding commitment, we will start the referencing checks, which are carried out by Homeppl. These checks take around 3 to 7 working days to complete and Homeppl will require some supporting documentation in order to complete the checks.